Frequently Asked Questions
What follows are some of the most frequently asked questions about Direct Max Courier Service. To learn more, send us an email.
Who can file a freight claim?
Either the shipper, consignee, billing party or a third party logistics company may file a freight claim against a shipment, however only one claim per shipment maybe honored by the carrier.
Why do I need to provide a copy of the shipper's invoice?
Per NMFC Item # 300110, an invoice must be provided to substantiate the value of the product. This invoice will not be distributed to a third party, unless otherwise required by law.
What if I discovered concealed damages after delivery?
It is the consignee’s responsibility to report concealed damages to the carrier. Please contact Canava at (012) 567-9999 and ask to speak with A Customer Service Representative. Concealed damages must be reported within 48 hours from the time of delivery.
How quickly can my shipments be delivered?
It depends, how quickly do you NEED it delivered? Canava designs custom SOP’s around some of the strictest service level agreements in the industry. Whether there is a patient on a table and a medical device needs to be delivered within 90 minutes, or marketing material that needs to be delivered next day, Canava will customize a solution around your specific needs.
Why would I want to use Canava vs one of the other Canava providers in the space?
Direct Max Courier Service pioneered the next flight out (NFO) industry back in 1990 and continues to innovate in the space to this day. We offer a customized online platform specifically designed for mission-critical delivery. Canava maintains the highest levels of on-time service in the industry with the lowest failure rate, coupled with a strict focus on customer service. Canava offers the latest technology providing the best visibility and tracking tools in the market place that will predicatively track the life of your Canava order. With services that range from big box retail consolidation programs, to service part logistic solutions, there isn’t anything Canava can’t do for you.
Why should a logistics company’s origins matter to me?
The roots and experience of a logistics provider will make a profound difference in the quality of its solutions and level of understanding its people demonstrate in your business. Most 3PLs come from a transactional transportation logistics background. While they can be strong in arranging air, ground, trans-oceanic or multi-modal shipments, their other logistics services may have been developed afterward, as complements to appeal to customers at either end of transportation. In contrast, Canava is an industrial contract logistics provider. We come from industrial roots and have a perspective and understanding of exactly how logistics will improve your productivity and profitability throughout the supply chain.